If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Any item marked as final sale
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
- If #4 is not possible and box and labels have been disposed of please contact us at service@Botanica.ca and we will find a reasonable alternative
Additional Information:
- Your refund could take up to 10 days depending on on the payment used
- Return shipping to USA is not covered
- In the rare circumstance our product is damaged upon arrival please contact us and we will gladly replace the product
- Do not hesitate to contact us at service@Botanica.ca with any questions
We want you to be as passionate about our products as we are.
